Last Updated: January 28, 2025
Vobot is the software development wing of its parent entity Ms Shubham Enterprises.
Our Commitment
TheVobot is committed to providing excellent service and addressing all client concerns promptly and fairly. This grievance redressal mechanism ensures transparent resolution of any issues.
1. Types of Grievances
Service-Related:
- Project delivery delays
- Quality concerns
- Communication issues
- Scope misunderstandings
Business-Related:
- Billing disputes
- Contract disagreements
- Refund issues
- Privacy concerns
2. Grievance Resolution Process
Step 1
Submit Complaint
Email or formal submission
Within 24 Hours
Step 2
Initial Review
Case assignment & acknowledgment
2-3 Business Days
Step 3
Investigation
Detailed review & fact-finding
5-7 Business Days
Step 4
Resolution
Final decision & implementation
1-2 Business Days
3. How to Submit a Grievance
Required Information:
- Full name and contact details
- Project/Service reference number
- Detailed description of the issue
- Supporting documents/evidence
- Preferred resolution outcome
Submission Methods:
Physical Address:
Ms Shubham Enterprises (Vobot)
Dwarka, Delhi - 78, India
4. Escalation Levels
Level 1: Project Manager (0-3 days)
Initial handling by assigned project manager
Level 2: Senior Management (4-7 days)
Escalation to senior management team
Level 3: Director Review (8-15 days)
Final review by company director for complex issues
5. Resolution Outcomes
- Issue Resolved: Satisfactory solution implemented
- Partial Resolution: Compromise solution with compensation
- Alternative Offered: Different solution proposed
- Issue Invalid: Grievance found to be without merit
- Escalation Required: External mediation recommended
6. Your Rights During Process
- Regular status updates
- Fair and impartial review
- Access to all relevant information
- Right to provide additional evidence
- Appeal mechanism for decisions
- Confidentiality protection
7. External Redressal
If unsatisfied with our resolution:
- Consumer Forum: District/State Consumer Dispute Redressal Forum
- Legal Action: Civil courts under Indian laws
- Arbitration: As per our Terms & Conditions
- Industry Bodies: Software industry associations
8. Feedback & Improvement
Continuous Improvement
All grievances help us improve our services. We maintain detailed records and conduct quarterly reviews to enhance our processes and prevent future issues.
9. Contact Information
Grievance Officer: Senior Project Manager
vobotdev@gmail.com
Ms Shubham Enterprises, Dwarka, Delhi - 78, India
Office Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST