Last Updated: January 28, 2025
Vobot is the software development wing of its parent entity Ms Shubham Enterprises.
Secure Payment Processing
All payments are processed through Cashfree Payment Gateway, ensuring industry-standard security and compliance with financial regulations.
1. Accepted Payment Methods
Indian Customers:
- Credit Cards (Visa, MasterCard, RuPay)
- Debit Cards (All major banks)
- Net Banking (All major banks)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Digital Wallets (Paytm, Mobikwik, etc.)
- NEFT/RTGS Bank Transfers
International Customers:
- International Credit/Debit Cards
- Wire Transfers
- PayPal (on request)
- Cryptocurrency (Bitcoin, Ethereum)
- Bank Drafts
- Multi-currency support
2. Payment Structure
Basic Projects
50% Advance
Project initiation
50% Final
Upon delivery
Pro Projects
40% Advance
Project start
30% Milestone
Mid-project
30% Final
Completion
Premium Projects
25% Advance
Project initiation
Multiple Milestones
Based on deliverables
Final Payment
Upon completion
3. Payment Processing
Security Features:
- PCI DSS Compliance: Highest level of payment security
- SSL Encryption: 256-bit encryption for all transactions
- Two-Factor Authentication: Additional security layer
- Fraud Detection: Real-time monitoring and alerts
- Secure Token Storage: No card details stored on our servers
4. Payment Timeline
Important Payment Terms:
- Invoice Due: 3 days from invoice generation
- Late Payment: 2% monthly interest on overdue amounts
- Project Hold: Work paused for payments overdue >7 days
- Cancellation: Projects may be terminated for non-payment >15 days
5. Currency & Conversion
Indian Customers:
- Primary currency: Indian Rupees (INR)
- All prices include applicable GST
- GST invoice provided for tax compliance
International Customers:
- Primary currency: US Dollars (USD)
- Real-time exchange rate conversion
- No additional conversion charges
6. Transaction Fees
Indian Payments: No additional charges (absorbed by us)
International Cards: 3% processing fee
Wire Transfers: Banking charges as applicable
Cryptocurrency: Network fees as applicable
7. Failed Payments
In case of payment failures:
- Immediate notification via email and SMS
- Retry mechanism available for 24 hours
- Alternative payment methods suggested
- Customer support assistance provided
8. Invoicing & Receipts
Invoice Details:
- Detailed breakdown of services
- GST calculation (for Indian customers)
- Payment terms and due dates
- Bank details for transfers
Receipt & Documentation:
- Instant payment confirmation
- Digital receipt via email
- Transaction ID for tracking
- GST invoice (if applicable)
9. Dispute Resolution
Payment Disputes: Contact us within 7 days of transaction
Resolution Time: 5-10 business days for investigation
Chargeback Protection: Comprehensive documentation provided
10. Contact for Payment Issues
Payment Support:
vobotdev@gmail.com
Payment helpline available via email
Ms Shubham Enterprises, Dwarka, Delhi - 78, India
Response Time: Payment issues resolved within 4 hours