Last Updated: January 28, 2025
Vobot is the software development wing of its parent entity Ms Shubham Enterprises.
1. Cancellation Policy
Project Cancellation Terms:
- Before Project Start: 100% refund minus processing fees
- Within 7 days of start: 80% refund of remaining amount
- After 7 days: No refund for work completed
2. Refund Eligibility
You may be eligible for a refund if:
- We fail to deliver agreed milestones within extended deadlines
- Technical issues prevent project completion due to our limitations
- We cancel the project due to unforeseen circumstances
- Duplicate payments or billing errors occur
Refunds are NOT available for:
- Change in client requirements mid-project
- Client-side delays or non-cooperation
- Third-party service limitations (hosting, APIs, etc.)
- Completed work or delivered milestones
- Consultation fees after consultation is provided
3. Refund Process
Step 1: Submit Request
Email us at vobotdev@gmail.com with:
- Order/Project ID
- Reason for refund
- Supporting documentation
Step 2: Review Process
- Initial response within 48 hours
- Review period: 5-7 business days
- Decision communicated via email
4. Refund Timeline
Cashfree Payments: 5-7 business days to original payment method
Bank Transfers: 7-10 business days
Processing Fees: Non-refundable payment gateway charges (2.5-3%)
5. Partial Refunds
For partially completed projects, refunds are calculated based on:
- Completed milestones and deliverables
- Time invested by our development team
- Resources allocated to the project
- Any third-party costs incurred
6. Consultation Fees
Free Consultation: Initial 30-minute consultation is free
Extended Consultation: Paid consultation fees are non-refundable once service is provided
7. Dispute Resolution
If you're unsatisfied with our refund decision:
- Contact our senior management team
- Request escalation within 15 days
- Final decisions are made within 30 days
8. Contact Information
Refund Requests:
vobotdev@gmail.com
Ms Shubham Enterprises, Dwarka, Delhi - 78, India
Response Time: All refund requests are processed within 7 business days