Shipping & Returns

Last Updated: January 28, 2025

Vobot is the software development wing of its parent entity Ms Shubham Enterprises.

Digital Services Notice

TheVobot provides digital software development services. There are no physical products to ship. This page outlines our digital delivery and service return policies.

1. Digital Delivery

Delivery Methods:
  • Source Code: Delivered via secure Git repositories (GitHub/GitLab)
  • Documentation: PDF/HTML format via email or cloud storage
  • Design Assets: High-resolution files via Google Drive or Firebase Storage
  • Deployed Applications: Live URLs with hosting credentials
  • Database Exports: Secure encrypted files when applicable

2. Delivery Timeline

Basic Projects

5-15 Days

Simple websites & apps
Pro Projects

15-30 Days

Custom solutions
Premium Projects

30-90 Days

Enterprise solutions

3. Delivery Process

Phase 1: Development
  • Regular progress updates
  • Milestone-based delivery
  • Client feedback integration
Phase 2: Final Delivery
  • Complete source code handover
  • Documentation package
  • Deployment & training

4. What You Receive

Standard Deliverables:
  • Complete Source Code: Clean, commented, and documented
  • Deployment Guide: Step-by-step setup instructions
  • User Manual: How to use and maintain the application
  • Technical Documentation: Architecture and API documentation
  • Support Period: Post-delivery assistance as per service plan

5. Returns & Revisions

Revision Policy:
  • Minor Revisions: Bug fixes included for 30 days
  • Major Changes: Scope changes may incur additional costs
  • Quality Assurance: All deliverables tested before delivery
Returns are NOT applicable for:
  • Digital services already delivered and accepted
  • Custom development work completed as per specifications
  • Third-party integration issues beyond our control
  • Client-side infrastructure or hosting problems

6. Failed Delivery Protocol

In the unlikely event of delivery failure:

  • Immediate notification to client
  • Alternative delivery method arranged
  • Extended support period compensation
  • Partial refund if unable to deliver

7. Support After Delivery

Basic Plan: 30 days free support

Pro Plan: 90 days free support

Premium Plan: 180 days free support + priority assistance

8. Contact for Delivery Issues

Delivery Support:

vobotdev@gmail.com

Ms Shubham Enterprises, Dwarka, Delhi - 78, India

Response Time: Delivery issues resolved within 24 hours

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